Frequently Asked Questions
What is your return policy?
All sales are final at time of purchase. Due to the nature of our products being consumables, we are unable to accept refunds or returns once a purchase is made. For discounted automated monthly subscriptions, you can request cancellation by emailing us directly at support@naturaleshop.com
Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times may vary depending on the destination
What payment methods do you accept?
We accept payment via credit/debit cards Visa, Mastercard, American Express and other secure payment gateways.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. However, we cannot guarantee that changes can be made once an order has been processed.
Are your products environmentally friendly?
We strive to minimize our environmental impact. Many of our products are made from recycled materials or sourced from eco-friendly suppliers.
Are your products cruelty-free?
Yes, we are committed to cruelty-free practices. Our products are not tested on animals.
